What makes G.O.A different?
We are passionate about YOUR growth.
That's how we’vegrown ourselves dramatically since 2007 to a company that's just bubbling with creativity and zest, with multi-functional teams located in a multiple countries and housed in multi-storied buildings, working as extended arms of your business. We have served more than 500 customers in over 10 countries.
Read what our customers have to say about us.
Global Outsourcing Agency Corp. (G.O.A) was established by Mr. Steve J. Ryan who first started serving the global market in 2001 and worked his way up in the industry and established G.O.A in 2006. At the beginning we offered just Outsourcing Brokerage. But soon we began offering a wide range of specialized business process outsourcing solutions designed to meet rapidly increasing market demands. Today, G.O.A Corp. is an independent company that has over 2,000 people in multiple delivery centers spread across the world. Today, our vision is to be a value accelerator through innovative business practices, committed delivery systems and true-value enterprise solutions worldwide.
With experience in the outsourcing industry since 2001, we see ourselves as a global leader. G.O.A Corp. owns several websites;
- And many more…
What you can expect from us
• Fast turnaround of your project
• Cost savings and revenue increase
• Significant improvement in the quality and productivity of your business
We make it easy for you to work with us
We strive to make customers comfortable with outsourcing to G.O.A by making the process seamless and hassle-free. The G.O.A team is willing to go the extra mile by ensuring that we are always there for our customers.
• A Customer Engagement team to service our customers 24 hours a day
• A dedicated team that is focused on project management
We have managed numerous outsourcing ventures ranging from call center and healthcare services to CAD, engineering and Research/analysis services. Contact Us for your requirements.
• Understanding your needs • Excellent communication skills - good command over both written and spoken English
• Outsourcing expertise - streamlined 5-step process
• Deep domain knowledge in diverse fields
• Over ten years of experience in serving global customers
• Excellence in executing short and long-term projects to your specific requirements
• Strategic locations in Pakistan, India, The Philippines, Bangladesh, China, Dominican Republic and more - the centers of outsourcing action
• Exploiting the full potential of the internet to get and execute projects
We've got a talented bunch of management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers, web and software designers/developers and writers on our energetic team. Our people have a keen understanding of all the nuances of the BPO domain. They have extensive experience in the ITES segment, having worked in Operations and Business Development in Senior Management roles.
Our management team is a melting pot of talent and experience, drawn from a variety of fields. Their valuable exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.
We provide complete outsourcing solutions through a unique 5-step process :
• Situation Analysis - We analyze your requirements and identify the "outsource-able" components.
• Trial Program - We will carry out a trial program even before the contract is signed.
• Transition Management - We ensure flawless performance during critical phases when your project is moved offshore.
• Project Management - We manage both the business and the execution aspects of your project.
• Customer Relationship Management - We make it easy for you to do business with us.
The Quality framework at G.O.A is driven by processes based on Six Sigma principles and standards.
Infrastructure and security
We have state-of-the-art computing and communication technology with UPS for power backup and our own power generators in the event of power failure. Our Internet and telecom technologiesprovide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers.
Confidentiality and privacyWe at G.O.A are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent.
Our Vision& Mission
To be a worldwide preferred offshore outsourcing company that provides precise and perfect Call Center/Contact Center, Back Office, Lead Generation and IT enabled solutions and continuously adds value to all the stakeholders through innovation and improvement. GLOBAL OUTSOURCING AGENCY CORP has been started with a mission to deliver our services embedded with a success mantra Across the Globe.
Our work doesn't begin and end with the execution of our customer's project. Our vision is to be a world class outsourcing company and at the heart of this vision, lays the core concept of responsibility. At G.O.A, we believe we are responsible - to our customers, to our employees, and to society at large. Sharing our knowledge and expertise to create value is our ultimate goal.
Our Commitment to the Planet
G.O.A looks beyond the boundaries of business to spearheading positive changes in society. We seek to be catalysts in starting sustainable social entrepreneurship projects to help improve the lives of poor people, open up markets to break exploitation, improve health and the environment and bridge the digital divide.
What makes G.O.A different?